"The Big Red" Question Guide

To book a table at Le Grand Rouge, please use our online booking page. We do not accept reservations over the phone. Your reservation will be confirmed via email.
Two days prior to your reservation, you’ll receive a confirmation request via email. Click the link provided to confirm your reservation, allowing us to ensure your planned visit.
For parties larger than 12 people, please contact us directly at info@legrandrouge.dk.

We ask for your card details to secure your reservation and prevent no-shows or fewer guests arriving than booked. Your card acts as a guarantee for your booking, and we do not charge you in advance. However, if you do not show up or fewer guests arrive than reserved, and you have not canceled at least 3 hours in advance, a no-show fee may be charged. Your card details are stored securely and used solely for this purpose.

In the event of a no-show or failure to cancel within 3 hours of the reservation start time, we’ll charge a fee per participant. This fee covers the time and resources invested in preparing for your visit. We kindly ask that you remember your reservation or cancel it promptly to avoid this fee.

Unfortunately, we do not offer full-evening table reservations at Le Grand Rouge. Each reservation is valid for 1 hour and 45 minutes.

We require your email address to send a confirmation of your booking, serving as proof of your reservation. Initial confirmations are not sent via SMS. Additionally, we request your phone number as a contact option for emergencies or if we have any questions regarding your reservation.

We’re sorry that you’re experiencing issues booking through our website. After entering your card details, you need to verify the transaction with MitID. If this does not happen automatically, it may be due to your browser’s cookie settings, which can interfere with the proper display or functionality of our booking system.

To make the process easier, we recommend downloading our app, Sovino Brands, available in both the App Store and Google Play. Through the app, you can quickly and easily make a reservation.

Due to GDPR regulations, we are unfortunately unable to take reservations over the phone or via email, as we cannot receive your card details through these platforms. We therefore encourage you to use the app, which ensures high security, or try again via our website with updated cookie settings.

In the event of a delay exceeding 15 minutes, we reserve the right to allocate the table to other guests. If you anticipate a delay, please notify us by phone. While we strive to accommodate our guests, we cannot guarantee an extension of the reservation duration for late arrivals. Arriving 10 minutes late will result in those minutes being forfeited. We recommend arriving promptly for your reservation. If you arrive early, we’ll endeavor to seat you as soon as possible, with your reservation duration commencing upon seating.

Walk-in guests are always welcome at Le Grand Rouge, subject to table availability. While we’ll do our best to accommodate you, we cannot guarantee immediate availability without a reservation.

While we do not offer a specialized menu for allergies or dietary requirements, we’ll make every effort to accommodate your needs. Please inform us of any allergies or dietary restrictions, and we’ll adjust our dishes accordingly.

Yes, you’re welcome to bring your own wine to Le Grand Rouge.

The corkage fee per standard bottle (75 cl) is DKK 250. For magnum bottles, the fee is 2 x DKK 250, and so forth. Bottles smaller than 75 cl also incur a fee of DKK 250.

While we do not have a children’s menu, children are welcome at Le Grand Rouge. Please ensure to reserve a seat for them when booking. If you require a high chair, please indicate this during the booking process to ensure availability upon your arrival. Unfortunately, we do not have space for prams in the restaurant, but they can be parked in the atrium. Additionally, there are no changing facilities in our restrooms.

Small and medium-sized dogs are welcome at Le Grand Rouge. Please indicate if you’ll be bringing your dog when making your reservation.

We are extremely busy and don’t always have time to answer calls during opening hours. The best times to reach us are between 10:00-12:00 and 15:30-16:30.

If you are unable to get through by phone, you are very welcome to send us an email at info@legrandrouge.dk.

Please note that table reservations cannot be made over the phone!